With a soft total the ace can drop from 11 to 1, so hitting cannot bust you on the next card. That changes everything for soft 13 through 17: you always hit them (or double, if the chart says so) because standing on soft 17 or less wins far too rarely. A soft 17 is not a made hand; the dealer beats it most of the time.
Soft 18 is the hinge. Stand against 2, 7 and 8, where 18 is a favourite. Hit against 9, 10 and ace, where 18 is an underdog and the free card is worth more than the hand. Against 3 to 6, double if you can and stand if you cannot. Soft 19 and 20 always stand.